Information Technology

Ontario Ministry of Community and Social Services Selects Curam Software Canada as New Case Management System

  2010 FEB 9 - (VerticalNews.com) -- Curam Software, the leading provider of Social Enterprise Management (SEM) software solutions, announced that the Ontario Ministry of Community and Social Services selected the Curam Business Application Suite™ to establish a common case management platform for their programs, Ontario Works and the Ontario Disability Support Program. The Curam solution will provide flexibility to meet ongoing business and legislative requirements, improved proactive case monitoring and performance measurement, and enhanced client access through a self-service portal. This procurement follows the selection of Curam Software as one of the provincial standards in Ontario.

  As the largest social assistance system in Canada, Ontario's Ministry of Community and Social Services (MCSS) supports over 11,000 municipal and provincial caseworkers across 320 delivery sites while processing over 2 million transactions per day. Ontario's caseworkers rely on technology to support such a vast array of citizens. The ministry was seeking a solution that is flexible and responsive to meet evolving business and policy needs. Focused on delivering better services to citizens, they wanted a solution that could provide advanced screening, performance management and reporting capabilities.

  The ministry selected the Curam commercial off-the-shelf (COTS) solution for its ability to scale to large programs, flexibility to adapt to changing business and legislative needs, out-of-the-box best practice functionality and comprehensive support for all stakeholders. Curam for Citizen Self-Service provides an opportunity for the ministry to utilize a self-service portal so clients can proactively apply for benefits.

  Ontario's social assistance programs are available by way of direct delivery through the ministry, and through municipal and First Nation delivery agents, as well as alternative service delivery through partnerships with service providers. The ministry required a system that would enable integrated service delivery and allow them to adapt and evolve over time.

  "The Curam solution is a natural complement to the ministry's service delivery model, providing collaborative features to allow key stakeholders to share information," said Ernie Connon, president, Curam Software. "This service delivery model allows Ontario citizens greater access to the services that MCSS provides, resulting in improved outcomes."

  Curam Software holds a strong Canadian leadership position as the enterprise standard in the Provinces of Saskatchewan, Alberta and Ontario. Ongoing customer implementations include health and human services, workforce services and social services ministries throughout Alberta, British Columbia, Saskatchewan, and Ontario.

  "Our comprehensive evaluation process revealed that Curam had a clear understanding of our business challenges and the tools by which to address them," said Corbin Kerr, CIO, Children, Youth and Social Services Cluster. "Just as important as their solution, was their thought leadership and industry experience that would ensure our project's success."

  SEM is a category of enterprise software that is citizen-centric and leverages COTS products to transform as well as modernize health, human services, workforce services, and social security agencies. SEM provides comprehensive enterprise eligibility IT solutions - crossing agency boundaries, simplifying policies, and integrating with existing technology. SEM fosters holistic, convenient services for citizens as well as provides screening for needs and referrals to state- and community-based resources. About Curam Software: Curam Software is the leading provider of Social Enterprise Management (SEM) software solutions, delivering best-in-class applications for social enterprises globally including, health and human services, workforce services, and social security organizations. Using the Curam Business Application Suite™ agencies can immediately reap the benefits of client-centric business processes and an outcomes-driven integrated service delivery model. The Curam Business Application Suite, underpinned by the Curam Enterprise Framework™, combines the advantages of commercial off-the-shelf (COTS) software, an enterprise platform and service-oriented architecture with the business and technical flexibility required to allow agencies to implement solutions to meet their strategic objectives. Curam Software is headquartered in Dublin, Ireland with offices throughout North America, Europe, Australia, and India. For more information, visit www.curamsoftware.com.

  Keywords: Curam Software, Data Management, Hardware, India, Networks, Software, Technology, Curam Software.

  This article was prepared by VerticalNews Information Technology editors from staff and other reports. Copyright 2010, VerticalNews Information Technology via VerticalNews.com.